ORGANISATIONAL MANAGEMENT

  1. B) How can operations managers use QFD and other techniques to capture the provision of appropriate new services/products, or the redesign of existing offerings whilst operating in competitive markets?  (150 words)

  1. C) What is the importance of economic, ergonomic, aesthetic and technical design? (150 words)

  1. D) How would you proceed if you had to introduce anew product or service? (150 words)

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